Josie’s Aroma — Frequently Asked Questions

ABOUT OUR BRAND

Can I pick up my order?
Yes. If you’re in Swindon and want to save on postage, we can arrange local pickup. Contact us to confirm a suitable time.

Are your products handmade?
Yes. All items are created in small batches with care, precision and attention to detail.

Are your products cruelty-free?
Absolutely. Everything is vegan-friendly and cruelty-free.

CANDLES & HOME FRAGRANCE

What makes your candles special?
Each candle is hand-poured in the UK using high-quality wax and premium fragrance oils. Our collections—such as Unbroken Strength and New Dawn—offer a long-lasting luxury scent.

How long do your candles burn?
Approximately 40–50 hours with proper care. Trim the wick to 5mm before each burn.

CANDLE CARE

How do I make my candle last longer?
• Trim wick to 5mm
• Allow full melt pool on first burn
• Burn 2–4 hours at a time
• Keep away from drafts
• Stop burning when 1cm of wax remains

How do I extinguish a candle safely?
Use a snuffer or blow gently. Allow candle to cool before moving.

Can I reuse the candle jar?
Yes. Clean when finished and repurpose for storage or décor.

TREATMENTS & SERVICES

How do I book a treatment?
Visit the Contact Page and send your name, the treatment you want and your preferred date/time.

Where are treatments held?
In our private and cosy treatment room in Swindon.

Do you offer gift vouchers?
Available for all services.

STOCKISTS & COLLABORATIONS

Wholesale:
We work with selected salons, spas and boutiques.

Custom/event candles:
Available for weddings, corporate gifting and personal occasions.

Lead time:
Typically 2–4 weeks depending on quantity.

SHIPPING & DELIVERY

Do you ship internationally?
Not yet. UK only for now.

How long is UK delivery?
2–3 business days.

RETURNS & REFUNDS

Can I return my order?
Yes. Unused and unopened items can be returned within 14 days. Please contact us first for instructions.

What if my order is damaged?
Send a photo within 48 hours and we’ll replace it.

Are custom items refundable?
Only if damaged.

FURTHER QUESTIONS

If you need more information, please contact us directly. We are here to help with clarity and care.